Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
🚀 Your next challenge
• Manage and oversee Pluxee Chile's operations to ensure efficiency and effectiveness, developing and implementing operational processes and procedures.
• Identify opportunities to improve the billing process.
• Manage the end-to-end order processing workflow.
• Oversee the management of partner merchants, including activation, operations, and ongoing maintenance.
• Supervision and enhancement of OKR & KPIs for the following processes: Customer Order Management, Card Delivery, Card Flow Control, Reimbursement and Billing, Implementation of the New ERP System, Activation and contract management.
• Collaborate with the other local teams to optimize processes and improve service delivery, conducting research on operational best practices and emerging trends.
• Provide leadership and direction to the local operations team (15 employees under his/her supervision).
🌟 You’re a match
• Education Requirements: Industrial Civil Engineer or a related field.
• 5-10 years of experience in operations management and billing & invoicing, reimbursment, logistics (card delivery) and end-to-end order management. Experience dealing with partner merchants, including activation, operations, and ongoing maintenance is highly valued.
• 4-5 years of experience in a management role/supervising others.
• Experience dealing with a +2000 client portfolio is desirable.
• Expertise using Salesforce is a plus.
• Experience in retail, financial services, SAAS, or startup companies is expected.
• Fluent in English and Spanish
• Based in Santiago, available to work in a hybrid working scheme.
📍 Your location
• Santiago, Chile
☀️ Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.